The Challenge –
EFData was starting It’s Networks Product Division when I joined the company as an Engineer in order to work on the design and archtiecture of satellite soulutions. Several were the challenges, the main ones were: To work in an environment where the company’s traditional business was to sell equipment or “boxes” as opposed to integrated solutions. Also to work with a very diversified customer base around the world.
The solution –
First there was the need to do in-house training on satellite networks, on how the company products were integrated and to foster and create a systems mentality. Second, there was a direct application of my experience and education. A product that involved MPEG compression and IP addressing forced me to go back to school in order to learn and be more efficient in my work, that is when I received my Master’s degree in Telecommunications.
The Result –
As a result of the in-house training, many people started having more pride in their work, because they realized that it was not just a piece of equipment what they were working on, but instead on a solution that was affecting others through services like Distance Learning, Telemedicine, NATO operations or News Gathering.
I was able to work in-country with customers in Asia, Europe and Latin America. With great pride I can say that the ralation and empathy created with the customers paid off when they were requesting that I was the one that supported them.
As a result of my previous education and the one that I acquired while going to grad school, I was able to recommend more and better solutions that involved a greater level of analysis.